Provident fund claim

I am very disappointed with Momentum. I resigned last year August and my company sent Momentum every documents that was needed. I waited for my Provident fund, in December they sent me an email stating they are closing "for their staff to refresh themselves". January I went to their Centurion offices and they told me they haven't even started my application bare in mind I'm from Kzn so I had to use the money I don't have for the follow up and they told me they will be in touch but those were the empty promises. I ended up calling them on the 28 January and they told me there were documents missing and I sent those documents via email and a male consultant called me and told me everything is complete and they are starting with the process and I should expect my money after 26 working days. I waited but there was no money sent so I called again after 30 working days and they told me the certified copy of my ID has expired and my proof of income is also old, bare in mind my documents were forwarded last year vele they will run out of time so I sent the documents again and they told me I should wait another 21 to 26 working days then I called the following day twice and the two consultants told me who I spoke to yesterday because there was no email sent to me that there were documents I had to send and that the dates doesn't matter when they process the claim. It's been 7 months now of waiting and those working days they keep on telling me about irritates. May a responsible and a determined consultant who loves his/her job take over my claim because I am tired of waiting worse they send the rating score, how can I rate if I dont receive any help, its 0/10😡😡😡