Provident fund

I'm very unhappy with momentum, I have 2 claims with them both were logged on the same day, both provident funds from the same company, 1 has paid out and th other one I'm told to wait for the following week, apparently the date on my form was wrong, you had my form for 3 weeks and no communication whatsoever from the person handling my claim, I cant even get in touch with her, it either shes on the line or just unavailable. This is too much ho long am I supposed to wait Susan you are very unprofessional wow. Shes been sitting g with my form for over week now, nd nothing no help.