1 reviews | Active since Jul 2018
Provident fund
It has been over a month now since I've been waiting for constructive feedback regarding my Provident fund.Whenever I call I'm told different stories and it's actually very disappointing and annoying since you guys were taking the money from me for a full 2 years.I want my money.My friend told me she waited for 4 months before she received her money from you guys and I will not tolerate that.
Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Good Day
I have tried to call you however your phone goes to voicemail.
According to our records you are still an active member on the scheme. The last contribution that we received for you was end of June 2018.
If you have left the employ, I would suggest that you contact your employer in order that they may submit the claim forms.
Kind Regards
Sue
Good Day
I have tried to call you however your phone goes to voicemail.
According to our records you are still an active member on the scheme. The last contribution that we received for you was end of June 2018.
If you have left the employ, I would suggest that you contact your employer in order that they may submit the claim forms.
Kind Regards
Sue
I have called you again, please can you provide a number where you can be contacted on.
We have not received the relevant claim documents.
If this was at the end of June, then the claim could only be submitted by the employer after the 7th July 2018 as the recons are run on the 7th.
Thereafter the claim process is 26 working days, we however do our best to get the claims paid as soon as possible.
Momentum can only start a claim on receipt of all the relevant documentation.
Regards
Sue
I have called you again, please can you provide a number where you can be contacted on.
We have not received the relevant claim documents.
If this was at the end of June, then the claim could only be submitted by the employer after the 7th July 2018 as the recons are run on the 7th.
Thereafter the claim process is 26 working days, we however do our best to get the claims paid as soon as possible.
Momentum can only start a claim on receipt of all the relevant documentation.
Regards
Sue
I refer to our telephone conversation.
Our Portfolio Manager has sent a mail to your employer who is overseas and once we have a response regarding your date of resignation, the payment of premiums till June 2018 and the claim forms, he will be in a position to revert back to you.
Kind Regards
Sue
I refer to our telephone conversation.
Our Portfolio Manager has sent a mail to your employer who is overseas and once we have a response regarding your date of resignation, the payment of premiums till June 2018 and the claim forms, he will be in a position to revert back to you.
Kind Regards
Sue