Providend funds

Were still waiting for momentum its been since last year march that my husband is waitong for his provident fund money they said they needed documents we emailed them then when there was paperwork they needed they didnt follow up pnly when we mailed they said theres paperwork needed we got that and submitted the we mailed again then theyvtold us they need my husbands tax nr again we mailed it then they said another 14 to 20 days how long do they want to take with that stuff of they xant do the job theyre on the wrong position and should go and sit by theyre houses cause theyre only there for they salary not out of compassion for theyre work