Prov Fund Claim

Called momentum to find out about my PF amount that i could take the person i delt with told me that I must only take half otherwise ill be taxed heavy. I submitted my PF withdraw 10th of December 2020 with that amount advised by the advisor. I later did my own investigation and found that you only get hit with heavy tax once it goes above a certain amount which was way out of what I was claiming. I followed up and my payment would have been the 28th of December. On the 28th I followed up to ensure the funds will be transfered with no response. Sent emails from the 28th until about the 8th of Jan where I still to this date do not have any response. I then started calling daily and eventually got ahold of the advisor Michelle and I asked to change my amount. I then had wait for them to withdraw the first claim to resend me the document to sign again after nemourus calls they eventually sent me the document. I was then told no it will be paid on Friday then again on Monday every week being told that either Friday or Monday. I then got ahold of a manager called Cindy. Who said that she will personally look into it.When you call you either get transfered or the person dealing with the matter is not available and always busy on another call. Requesting them to call back is pointless as they do not even attempt to do this. Claim was supposed to be paid out again on the 5th of Feb and guess what today is the 6th of Feb and I still do not have this. Logged a few email complaints to customer care and they do not even call or advise on anything just a thank you for your mail a agent will call you within the next 48hrs.