PROMISES NOT KEPT - NO PAYMENT MADE INTO MY ACCOUNT

<p>This issue has been going on since February, at last after I escalated the matter to the Fais Ombudsman an agreement was reached that I would be paid part of the money I have invested. All the necessary paper work, (bank statement and copy ID) were sent to the Ombudsman who subsequently forwarded them to Momentum. This was 2 weeks ago. Last week sometime I got permission from the Ombudsman to find out from Momentum when the payment would be made into my bank account. I got an email response from Lenelle who advised that the payment would be in my account yesterday the 6th. I checked in the morning it was not there. We started exchanging emails throughout the whole day where she even send me proof that the payment had been done. It was not showing in my account, she then said she would find out from their finance department why the payment had not been processed urgently as she had indicate to them. Due to my previous experience I suggested to her that somebody calls the bank and ask them to release the funds urgently as I needed them. Nothing happened. This morning I check my account still no deposit made, this has resulted in some of my debit orders being returned, what is the problem, Momentum is a big organization can’t they really honor their promise, where is the hold up?. I would not have fought this for so long if I was not in need of this money. Can somebody please help?</p> <p> </p>