Promises and more promises

Item: Momentum (SA)
Rating: 1
Author: Ivor T

I ordered an item from Momentum Multiply shop on 21st November. I have spoken to people in the Call Centre/shop almost everyday since. First telling me there is no stock, then there is stock. I was promised delivery yesterday. After waiting all day nothing. This morning I get called to say delivery will take place today. Someone will call you before they come. NOTHING. Does Momentum think that I have nothing to do than wait for deliveries that don't happen. We used to be able to call and speak to someone within 2 minutes. Every call now takes a minimum of 7 minutes before you can speak to someone. The call this afternoon took 18 minutes. Still nothing happening. Everyone passing the buck!! If you want to do business then get your house in order or shut down Multiply.

Helpful (0)

Replies (6)

Momentum (SA)'s replyOfficial

04 Dec 2017, 07:55

Thank you for taking the time to inform us of your concerns. I am truly sorry for the lack in service you experienced. We will investigate the matter and provide you with feedback shortly.

Kind regards

Momentum (SA)'s reply04 Dec 2017, 07:55

Official

Thank you for taking the time to inform us of your concerns. I am truly sorry for the lack in service you experienced. We will investigate the matter and provide you with feedback shortly.

Kind regards

Momentum (SA)'s replyOfficial

04 Dec 2017, 07:55

Thank you for taking the time to inform us of your concerns. I am truly sorry for the lack in service you experienced. We will investigate the matter and provide you with feedback shortly.

Kind regards

Momentum (SA)'s reply04 Dec 2017, 07:55

Official

Thank you for taking the time to inform us of your concerns. I am truly sorry for the lack in service you experienced. We will investigate the matter and provide you with feedback shortly.

Kind regards

Ivor T's updateReviewer Update

05 Dec 2017, 09:01

I rest my case! I got a call yesterday asking if I had received my delivery. NO!' Okay Sir, I will investigate and call you back in about 10 minutes, as I have a delivery number with Dawn King courier.' I am still waiting for the returned call 24 hours later and still no delivery of my purchase

Ivor T's update05 Dec 2017, 09:01

Reviewer Update

Momentum (SA)'s replyOfficial

06 Dec 2017, 14:35

I received confirmation that you should receive delivery of the order tomorrow. Once again our sincere apology for the unforeseen delay.

Kind regards

Momentum (SA)'s reply06 Dec 2017, 14:35

Official

I received confirmation that you should receive delivery of the order tomorrow. Once again our sincere apology for the unforeseen delay.

Kind regards

Ivor T's updateReviewer Update

06 Dec 2017, 14:55

Do I look like an idiot. yesterday Calpurnia and Shivaan told me it would be delivered today. Last week Wednesday it was going to be delivered on Thursday. On Thursday it was going to be delivered Friday. On Friday it was going to be delivered Monday. On Monday it was going to be delivered Tuesday. On Tuesday it was going to be delivered on Wednesday. Now today you want me to believe its going to be delivered tomorrow. Who does Multiply think they'r dealing with? You all lie to cover for the next person. Right now I'm on the phone waiting to speak to another manager. ive been waiting for them to answer for 12minutes now. Great service Multiply. I hope people are reading thia so that they know what service they will get if they join Multiply. What an absolute disgrace

Ivor T's update06 Dec 2017, 14:55

Reviewer Update

Momentum (SA)'s replyOfficial

08 Dec 2017, 10:48

We are pleased that you have now received what you've ordered and once again sincerely apologise for the inconvenience caused. This is viewed as an learning curve.

Kind regards

Momentum (SA)'s reply08 Dec 2017, 10:48

Official

We are pleased that you have now received what you've ordered and once again sincerely apologise for the inconvenience caused. This is viewed as an learning curve.

Kind regards