Processing time

Item: Momentum (SA)
Rating: 1
Author: Nqobile S

So I submitted my claim on the 9th of October I was told processing time takes 26 days.. today I receive another email saying I should wait an additional 20 days for tax stuff so it takes 2 months to process a claim??what was the 26 days for??

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

14 Nov 2025, 15:50

Dear Nqobile,

Thank you for bringing your concerns to our attention. We are truly sorry for the service experience you had.

In order to assist and refer the matter to the correct department, please provide us with a full identity number of the member, as well as the name of the company if applicable.

Thank you
Kind regards
NH

Best regards,

Momentum (SA)'s reply14 Nov 2025, 15:50

Official

Best regards,

Nqobile S's updateReviewer Update

14 Nov 2025, 17:27

***
Fairhope Nqobile Shilenge

Nqobile S's update14 Nov 2025, 17:27

Reviewer Update

***
Fairhope Nqobile Shilenge

Momentum (SA)'s replyOfficial

17 Nov 2025, 07:34

Thank you, we will escalate the matter for further assistance.

Best regards,

Momentum (SA)'s reply17 Nov 2025, 07:34

Official

Thank you, we will escalate the matter for further assistance.

Best regards,

Processing time

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