Problem with Momentum

My husband had a policy at Momentum to cover our home loan. It was due for payment on 1 April. We got promises that it will be paid out within 24 hours on the 9th of May. The next message was as follows :payment should reflect into your account by end of business today. That was on the 29th of May. Today it is the 31st of May and still nothing reflected in his account. They made promises and promises but nothing happens. I am tired of the poor service they deliver.We are losing interest . They also sent as the following message:We truly apologise for the delays and assure you that this is not the level of service we give to our clients. I am very disappointed in the service Annelize Cronje