Power Service From Momentum

I've submitted my pension withdrawal on 20-Sep-2024 and haven't received payment based Momentum's turnaround time of 14 working days. On 02-Oct-2024 I received an email mentioning there was an error with their IT when processing my claim, as I write this now on 18-Oct-2024, I've been told no one was assigned to resolve this. Can you assist to resolve this issue.

These 3 people gave me a very disgusting service, and I haven't paid my car and bond instalments for past 2 months.

Their names are: Kgomotso Thandeka Gerald

Thank you