Poor/incorrect administration and charging for it

On 16 February 2018 I contacted Momentum Multiply in order to change my gym membership from a national membership to a club specific membership, being for their Eco Park branch. I spoke with a consultant by the name of Shivaan who assured me that it was done and informed me that I would be charged an administration fee of R 190.00. He further informed me that I would still have the national membership active until the end of the month as I had already paid for this month.

The above amount was debited from my account. On Monday, 19 February 2018 when I went to the Eco Park gym I was informed that I was at the incorrect gym as their records reflected that Momentum had changed my membership to their Mall@Reds branch. After a lengthy discussion I undertook to contact Momentum to resolve the issue and I was allowed into the gym.

I could not contact them on Monday as I had a busy schedule and again was confronted with the same issue on Tuesday morning when I went to the Eco Park gym.

On Tuesday morning I contacted Momentum again and spoke to a consultant by the name of Thumi who assured me that the matter would be resolved and at my request would provide me with an email confirming same. I did not receive this email as promised and was forced to phone again later that afternoon where I spoke to another consultant who again processed the information and undertook to contact both branches of the gyms and would send me confirmation in writing by email.

Again I did not receive any such confirmation and when I attended to the Eco Park gym on Wednesday morning, 21 February 2018, I was confronted with the same issue again.

For three mornings now I have had to explain myself before being allowed into the gym and again I am forced to contact Momentum.

I think it is ridiculous that I have already paid and administration fee only to have to waste my time contacting them again and again to resolve this issue. I am an attorney by trade and charge my clients R 1 500.00 per hour and have now wasted well over 30 minutes on the phone trying to resolve this issue as well as roughly 30 minutes in drafting this post and posting same. In my opinion Momentum should refund me the administration fee and also pay my account of R 1 500.00.