Poor Turnaround Time

I used to be fairly happy with Momentum in the past, and I have been a member since 2009... however, since the abrupt discontinuation of the Health Saver card this year I have unfortunately experienced one frustration after the other, since the 'scan to pay' function is blanked out on my phone it meant I had to resort back to submitting claims and waiting for the provider to be paid or for me to be reimbursed. Which brings me to my next gripe, the turnaround time for processing claims, which can take up to or more than a month in some cases, or up to 2 months for them to inform you if there's an issue with a claim that you need to resubmit. I am seriously considering other options for medical aid now, as I am not willing to put up with their lack of customer support & service any longer.