Poor turn around time for deatch claim payout

I have sent an email to risk claims for a retirement annuity death claim of my deceased aunt on the 4th of August 2015. It has been a back and forth process for nearly one and half month. <br> <br> Firstly, you dont provide any update or feedback of the claim, no communication what so ever until I call to check on the status myself. <br> <br> When I do call, the feedabck I get is about the trustees this and that and the board this and that. <br> <br> What is the turn around time for such claims and why do you have such poor communication. <br> <br> You deducted the money every month without fail and without no excuses from your client. When it comes to the payout of the claim, then comes all this jargon. I hope that you can also tolerate the same jargon from your client when one can't make a payment. Very dissapointed with your processes.<br> <br> Kind Regards,