Poor service, useless call centre angents, poor administration

<p>I've been calling to follow up on my FNB reserve allocation after noticing that their call centre agents are not sure what they are doing. first i had to wait 20 to 35 minutes on the line before my calls were attended to only to find out the agents will tell me something different from what the other told me. They first told me my account number on the form did not match the account number on my bank statement and they had to do the manual verification.... it was not true I punched in a correct account number. I called again to check the progress and one agent said my account had passed the verification and their admin was preparing the payment of my claim. I called once more after a couple of days and another agent told me my account had failed the verification. I argued with that agent and she ended up telling me my claim was on the final stage and that i should expect my money in a week. today I called and the story is the same.. they say my claim is not a normal claim because of this account verification thing..... they dont ask me to provide any more information like the people who are quering my details they just tell me this nonsense. their call centre agents aren't professional at all. Bad service ever.</p>