Poor Service - Terrible, the worst ever!!!!!

It is with great dissatisfaction and regret that I send this final communication to Momentum. I hope that it reaches somebody in this organization, because to date, Momentum has been utterly useless and dismally disappointing.

From inception when I completed an online contact request on the Momentum website, and as a result was contacted by Tasneem Ismail of Momentum, to every email, telephone call, contract , debit order and statement that I have received from this organization, I am flabbergasted to call Momentum Wealth today and be told by Khosi, that after all this time Momentum has basically forgotten about me.

Outside contractor Tasneem Ismail is no longer outsourced to Momentum, and since her departure, i have not had a financial adviser to look after my policy growth. Just like that.

"She is gone and she should have notified you that she is leaving and that you wont have a financial adviser, and that you need to find yourself a new one"

That's what I was informed today by Khosi, and to my dismay, I asked him since no financial adviser has been assigned to me after Tasneem's departure, why am I being billed a monthly "Administration Fee" and "Ongoing advisory fee"?

from the beginning when I requested to be contacted and made the decision to take out a policy and set financial goals, I was in a contract with MOMENTUM. I am so let down to be told today by Momentum that the contract is between me and my financial adviser not Momentum. She should have informed me.

I need this contract to end with immediate effect. I have never in my life ever been met with such ridiculous and blatant disregard. Clearly my business is too insignificant for Momentum to care about, if no one cares enough to inform me that i no longer am in good hands, or in any hands for that matter..

I demand that all relevant t fees be refunded, as i DO NOT HAVE AN ADVISER- yet i am being billed a service fee. Please cancel this policy and refund my funds ASAP.