Poor service, poor communication

Iam highly disappointed resigned from my old job and claimed on the 29th of march. After numerous emails I've only received one reply. I received a portion of which was from my savings. I then received this email :Good day

I hope you are well.

My sincere apologies for the delayed response.

Please note that we paid the benefit from the savings component yesterday. The money will reflect in your account during the course of today. The remaining balance will be paid to you in the next 24-48 hours. At this point I don't know what to do. Imagine receiving 800 from ur pension with no prior explanation. I'm so disappointed maybe I'll get the remainder I'm December I must just go borrow money in the meantime.