Poor service - pension fund withdrawal and transfer

At the of November 2022 I sent out a request to transfer my pension from momentum to my current employer, and to date my request has not been actioned. I have been calling them every week since I made the request and the answers I get give me an impression that there is no one working on my file. It is as if I am being punished for transferring my money. Given the treatment I have received, I am happy I made the decision to transfer because it is clear that I would have received the same treatment when I go on pension!

What is worse, is that all you get after sending the request is an automatic email, which is not followed up by an email indicating that they are dealing with your file. The 2nd time I called them the call centre agent told me that there is missing info on my form, but no one bothered to call to tell me. When I indicated that I was told (when I called the 1st time) that the said info is not necessary as I am a deferred client, only then did they move to the next step. What would have happened had I not called?

It is more than 6 weeks since I submitted my withdrawal and they have only attended to 2 things. I was told that should be settled in 6 weeks maximum.

It's a pity employees don't choose their preferred service provider as this one has lost points with me. So glad I don't have to wait for retirement to experience their poor service.