Poor Service - pension fund

I have been waiting for my husbands pension since last year February 2021. When I call the switchboard to be transferred to the consultant to find out what is the problem with the release of my pension I was told that they are unable to transfer calls of which this problem of their phone is over three months now. Momentum is horrible because even if you go to their offices they cant even tell you a straight answer where the problem is. The person whose handling my case always told me that he is done with his part but not telling me straight where to go or even a courtesy call to update me. It is so frustrating to travel to their offices knowing that you wont get a straight answer.