Poor service once again..

So this is getting really old,I have been helped by one of the staff members from Momentum regarding my Dads policy,That was over a week ago.The staff member then mentioned that someone will be giving me a call to finalize the policy payout.I am still waiting for that call.I have been struggling since last year December with Momentum,Their service is dismal and of the lowest quality.Several years ago my mom got paid out her pension fund and she did not wait so long for this to take place.You guys definitely dropped the ball.I gave up on sending Momentum emails because nobody really gets back to me.This platform is the only platform where my concerns get answered.Very Sad!!!!