NM
Ntombenhle M
1 reviews | Active since Dec 2024
18 Dec 2024, 16:07
Poor service on retirement withdrawals
I wish there was a half a star, I have not seen such an *********** and poor service provider. I sent through my claim in September still no feedback or retirement fund payment. One will call from morning, nobody answers the calls.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
19 Dec 2024, 07:34Ntombenhle
Can you please provide you identity number or the policy number you are referring to? We need to trace the relevant business area that is responsible for assisting you.
Kind regards,
EdB
Can you please provide you identity number or the policy number you are referring to? We need to trace the relevant business area that is responsible for assisting you.
Kind regards,
EdB
Momentum (SA)'s reply19 Dec 2024, 07:34
Official
Ntombenhle
Can you please provide you identity number or the policy number you are referring to? We need to trace the relevant business area that is responsible for assisting you.
Kind regards,
EdB
Can you please provide you identity number or the policy number you are referring to? We need to trace the relevant business area that is responsible for assisting you.
Kind regards,
EdB
Momentum (SA)'s replyOfficial
19 Dec 2024, 08:17Thank you !!
Momentum (SA)'s reply19 Dec 2024, 08:17
Official
Thank you !!
NM
Ntombenhle M's updateReviewer Update
19 Dec 2024, 09:21It’s so disturbing that yall are quick to answer the reviews but you are not quick to attend to our matters at hand, the time that you investing in these responses should be the time to push your team or yourselves towards addressing our issues. It has been 3 months without any response but a review doesn’t take a day for the response. Not that the response is also helpful but I am just shocked yall have that time.
NM
Ntombenhle M's update19 Dec 2024, 09:21
Reviewer Update
It’s so disturbing that yall are quick to answer the reviews but you are not quick to attend to our matters at hand, the time that you investing in these responses should be the time to push your team or yourselves towards addressing our issues. It has been 3 months without any response but a review doesn’t take a day for the response. Not that the response is also helpful but I am just shocked yall have that time.
Momentum (SA)'s replyOfficial
19 Dec 2024, 09:41Ntombenhle
The alert you posted on the HelloPeter - website was immediately sent to the fund manager as it is the fund manager who will assist you, and not the HelloPeter - website. The HelloPeter - posting is an alert we respond to by bringing the concern you raised to the attention of the relevant fund manager.
HelloPeter cannot substitute the actual service area.
Rgards
EdB
The alert you posted on the HelloPeter - website was immediately sent to the fund manager as it is the fund manager who will assist you, and not the HelloPeter - website. The HelloPeter - posting is an alert we respond to by bringing the concern you raised to the attention of the relevant fund manager.
HelloPeter cannot substitute the actual service area.
Rgards
EdB
Momentum (SA)'s reply19 Dec 2024, 09:41
Official
Ntombenhle
The alert you posted on the HelloPeter - website was immediately sent to the fund manager as it is the fund manager who will assist you, and not the HelloPeter - website. The HelloPeter - posting is an alert we respond to by bringing the concern you raised to the attention of the relevant fund manager.
HelloPeter cannot substitute the actual service area.
Rgards
EdB
The alert you posted on the HelloPeter - website was immediately sent to the fund manager as it is the fund manager who will assist you, and not the HelloPeter - website. The HelloPeter - posting is an alert we respond to by bringing the concern you raised to the attention of the relevant fund manager.
HelloPeter cannot substitute the actual service area.
Rgards
EdB