FM
Faieq M

1 reviews | Active since Jul 2022

03 Jul 2025, 08:30

Poor service, not getting my funds that are due.

I resigned from my previous job early in July 2025. Since then I received a call from my Momentum consultant Mr Tshepo Vakati. This guy is extremely unprofessional, he does not answer my calls direct or even when they put me through to him. He gives his staff a message to say he will call or email me back before the end of the day, but after 6 times this same promise has never been upheld. I tried to report him to his superior, yet she also did not reply to my mail. They said it would take 30 working days to receive my funds, yet it's been 5 months and I still haven't received anything yet.

The service is poor. The communication is very poor and I would not recommend them to anyone

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Jul 2025, 09:33
Official
Dear Faieq,

Thank you for informing us of your concerns, and we do apologise for the service which you have experienced.

The matter has been escalated to the employee benefits team for urgent assistance and feedback.

Kind regards,
NH

Momentum (SA)
Momentum (SA)'s reply03 Jul 2025, 09:53
Official
Thank you, your request has been referred for assistance and feedback.