Poor service momentum

I left my previous employer in August 24 and submitted a withdrawal on the 29th August 24 and I have not yet been paid the money that is due to me. I have sent numerous emails asking for an explanation for the delay and all I keep getting are automated responses but no explanation. Last week called their line on 3 different occassions where I had to hold over 15 mins each time and all the agents I spoke to kept telling me my claim has not been allocated to an administrator and they would then escalate it as urgent. It's Tuesday in a new week and still no money or communication as to when the funds will be deposited. This is poor business practice by momentum and the Fais code of conduct stipulates that complaints should be attended to timeously/promptly and fairly. At this point I have no choice but to refer the matter to the FAIS ombudsman as it seems like momentum doesn't care about their client's.