Poor Service is an understatement!

Hi there,

My documents were submitted by my previous employer on September 3rd 2024, the TAT is 26 working days and to date-26 October 2024 ( I am still awaiting payment). I have followed up a million times via watsapp, calls and emails and on all occasions and all those occasions advised the person handling my case will contact me, unfortunately that has never happened. On the 30th of September I was informed that of an error (file duplication)that was made and as a result was advised to follow up after a week or two. Today (25th October 2024) I followed up only to be hit with another blow, that my case was mistakenly treated as a 2 pots withdrawal instead as pension withdrawal and it would take up to 2 weeks for the error to be fixed/reversed, bearing in mind that the turnaround time is 26 working days 9 (from September 3rd).

Amongst other financial implications is that are negatively affected, there is a funeral at home and I am unable to claim due to no payment. I am feeling so defeated. .

I have never experienced such disservice in my life.

This company does not care. If possible opt for Alexander Forbes. They surprisingly paid way sooner when I left my other employer before joining my recent/latest former employer.

Stay away from Momentum Funds at work, they don't care.