Poor Service, Inconvenience and lack of communication!

Submitted my claim on the 12th of December 2024 and it is still not paid out. I had to call them today to find out what the delay is, only to be told that they had to re-apply for a tax directive as the one they had app**** for initially was incorrect. No one thought of updating me even after sending follow-up emails this week and last week. It is now almost 2 MONTHS that I submitted the claim. I'm very disappointed and upset at the inconvenience and poor communication from you guys, and this is the first time that I had to go through such a delay with you. I don't think you realise the amount of inconvenience you've caused me by delaying my claim!