1 reviews | Active since Jul 2009
Poor service / Incompetency
I initiated the payout process of a retirement income option on 26 October 2017.
I have been following up the progress thereof , telephonically and by email.
Yesterday I was told that an incorrect SARS directive was app**** for and that this process now needs to be repeated.
Twelve days (12) later, and Momentum has not been able to finalise this process.
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
I received confirmation that our wealth department has made contact with you. The matter was discussed and we will keep you informed of the process.
Kind regards
Michele Coetsee
I received confirmation that our wealth department has made contact with you. The matter was discussed and we will keep you informed of the process.
Kind regards
Michele Coetsee