Poor service from Nu Metro

Today, for the sixth time, I tried going to the movies. I was disappointed again. The first time I booked online, but when I went to Nu Metro Menlyn I was unable to redeem the tickets. Then I tried booking at the cinema (both Menlyn and Woodlands) but technical difficulties, rude and unhelpful staff and management, extremely long lines with only one open cashier and self help terminals that are out of order (I can send photos to confirm my claims) made it impossible to even enjoy one movie. Perhaps Momentum should rethink their assosiation with Nu Metro as they are clearly unable to provide the the level of service I became accustomed to with Momentum.