Poor service from Multiply travel desk

I am part of the Multiply Programme and have recently being trying to get quotes for international travel. The assistance has been dismal and I have even call in to request to fast track my quote but I still have not received the quote, 8 days later. This is not the first time. Also the quote I get is for a single flight that the operator decides they want to quote on. There is no options. On Vitality with discovery, I get to choose the flight and discount is given immediately and its done without having to send an email or call a help desk that have employees who are not willing to go the extra mile to assist. I got a returned email requesting the return date flight but had the agent read the thread of emails, would have saw the return date and could have sent a quote with an email asking if the return date is correct - shows initiative to help the client. While waiting for momentum multiply I could miss the opportunity to book a cheaper flight directly with Emirates.