NM
Nelson M
1 reviews | Active since Jul 2016
17 Jul 2025, 18:53
Poor service from Momentum Website Support
I have sent a mail to *** over two weeks ago and I have not been assisted. I tried to call the number and I have limited options to get to an agents.
Helpful (0)
Replies (13)0
Replies (13)
Momentum (SA)'s replyOfficial
18 Jul 2025, 07:58Good day, Nelson
Thank you for your posting - I managed to trace to policy contracts in your name, but I am not sure which one of the two you need assistance with?
Can you please provide confirmation as to what type of assistance you require, and then I can possibly assist you in this way.
Hope to hear frm you soon,
Kind regards
EdB
Thank you for your posting - I managed to trace to policy contracts in your name, but I am not sure which one of the two you need assistance with?
Can you please provide confirmation as to what type of assistance you require, and then I can possibly assist you in this way.
Hope to hear frm you soon,
Kind regards
EdB
Momentum (SA)'s reply18 Jul 2025, 07:58
Official
Good day, Nelson
Thank you for your posting - I managed to trace to policy contracts in your name, but I am not sure which one of the two you need assistance with?
Can you please provide confirmation as to what type of assistance you require, and then I can possibly assist you in this way.
Hope to hear frm you soon,
Kind regards
EdB
Thank you for your posting - I managed to trace to policy contracts in your name, but I am not sure which one of the two you need assistance with?
Can you please provide confirmation as to what type of assistance you require, and then I can possibly assist you in this way.
Hope to hear frm you soon,
Kind regards
EdB
Momentum (SA)'s replyOfficial
18 Jul 2025, 11:23Dear Nelson
I will refer this request to the Investo business area and ask them to give you a call.
I am certain this will assist you.
Thank you for your feedback,
Kind regards
EdB
I will refer this request to the Investo business area and ask them to give you a call.
I am certain this will assist you.
Thank you for your feedback,
Kind regards
EdB
Momentum (SA)'s reply18 Jul 2025, 11:23
Official
Dear Nelson
I will refer this request to the Investo business area and ask them to give you a call.
I am certain this will assist you.
Thank you for your feedback,
Kind regards
EdB
I will refer this request to the Investo business area and ask them to give you a call.
I am certain this will assist you.
Thank you for your feedback,
Kind regards
EdB
Momentum (SA)'s replyOfficial
18 Jul 2025, 14:26Dear Nelson
Our Investo - team has tried several times to get through to you, telephonically, but it seems as though your phone is off?
They are trying to assist you in resolving the issue at hand.
Kind regards
EdB
Our Investo - team has tried several times to get through to you, telephonically, but it seems as though your phone is off?
They are trying to assist you in resolving the issue at hand.
Kind regards
EdB
Momentum (SA)'s reply18 Jul 2025, 14:26
Official
Dear Nelson
Our Investo - team has tried several times to get through to you, telephonically, but it seems as though your phone is off?
They are trying to assist you in resolving the issue at hand.
Kind regards
EdB
Our Investo - team has tried several times to get through to you, telephonically, but it seems as though your phone is off?
They are trying to assist you in resolving the issue at hand.
Kind regards
EdB
Momentum (SA)'s replyOfficial
21 Jul 2025, 14:00Dear Nelson
The web support area will contact you to try and resolve issues and to enable you to sign onto the system.
Kind regards
EdB
The web support area will contact you to try and resolve issues and to enable you to sign onto the system.
Kind regards
EdB
Momentum (SA)'s reply21 Jul 2025, 14:00
Official
Dear Nelson
The web support area will contact you to try and resolve issues and to enable you to sign onto the system.
Kind regards
EdB
The web support area will contact you to try and resolve issues and to enable you to sign onto the system.
Kind regards
EdB
NM
Nelson M's updateReviewer Update
01 Aug 2025, 13:12Entering another week. Still no assistance. Email sent to momentum web support and investo email account, but no response.
NM
Nelson M's update01 Aug 2025, 13:12
Reviewer Update
Entering another week. Still no assistance. Email sent to momentum web support and investo email account, but no response.
Momentum (SA)'s replyOfficial
01 Aug 2025, 13:40Dear Nelson
I am sorry to hear that you have not yet been assisted, even though your request has been forwarded to the relevant business areas.
Is there anything specific you require, while I again refer the matter as an escalation, on your behalf?
Kind regards
EdB
I am sorry to hear that you have not yet been assisted, even though your request has been forwarded to the relevant business areas.
Is there anything specific you require, while I again refer the matter as an escalation, on your behalf?
Kind regards
EdB
Momentum (SA)'s reply01 Aug 2025, 13:40
Official
Dear Nelson
I am sorry to hear that you have not yet been assisted, even though your request has been forwarded to the relevant business areas.
Is there anything specific you require, while I again refer the matter as an escalation, on your behalf?
Kind regards
EdB
I am sorry to hear that you have not yet been assisted, even though your request has been forwarded to the relevant business areas.
Is there anything specific you require, while I again refer the matter as an escalation, on your behalf?
Kind regards
EdB
NM
I get an error when I request an OTP on my investo account, "Could not send OTP, please try again."
This is an error I sent on my first message. I have had this issue before and I was assisted. This time I'm not even receiving a response.
Nelson M's updateReviewer Update
01 Aug 2025, 15:59I get an error when I request an OTP on my investo account, "Could not send OTP, please try again."
This is an error I sent on my first message. I have had this issue before and I was assisted. This time I'm not even receiving a response.
NM
Nelson M's update01 Aug 2025, 15:59
Reviewer Update
I get an error when I request an OTP on my investo account, "Could not send OTP, please try again."
This is an error I sent on my first message. I have had this issue before and I was assisted. This time I'm not even receiving a response.
NM
Nelson M's updateReviewer Update
20 Aug 2025, 16:37I have reported the issue with Moment for my Investo account. Still not assisted since I reported this on the 17th of July.
NM
Nelson M's update20 Aug 2025, 16:37
Reviewer Update
I have reported the issue with Moment for my Investo account. Still not assisted since I reported this on the 17th of July.
Momentum (SA)'s replyOfficial
21 Aug 2025, 08:52Hi Nelson
I traced a Myriad policy contract in your name.
What is it that your you looking for, as we can then respond to you directly and while you are on the phone, try and resolve the matter?
Regards
EdB
I traced a Myriad policy contract in your name.
What is it that your you looking for, as we can then respond to you directly and while you are on the phone, try and resolve the matter?
Regards
EdB
Momentum (SA)'s reply21 Aug 2025, 08:52
Official
Hi Nelson
I traced a Myriad policy contract in your name.
What is it that your you looking for, as we can then respond to you directly and while you are on the phone, try and resolve the matter?
Regards
EdB
I traced a Myriad policy contract in your name.
What is it that your you looking for, as we can then respond to you directly and while you are on the phone, try and resolve the matter?
Regards
EdB
Momentum (SA)'s replyOfficial
22 Aug 2025, 08:06Dear Nelson
Do you have a policy number you can provide?
The more information you give, the better we can assist you.
Thank you,
Kind regards
EdB
Do you have a policy number you can provide?
The more information you give, the better we can assist you.
Thank you,
Kind regards
EdB
Momentum (SA)'s reply22 Aug 2025, 08:06
Official
Dear Nelson
Do you have a policy number you can provide?
The more information you give, the better we can assist you.
Thank you,
Kind regards
EdB
Do you have a policy number you can provide?
The more information you give, the better we can assist you.
Thank you,
Kind regards
EdB
Momentum (SA)'s replyOfficial
22 Aug 2025, 09:40Dear Nelson
I believe you have been contacted and that your concerns are being dealt with.
Kind regards
EdB
I believe you have been contacted and that your concerns are being dealt with.
Kind regards
EdB
Momentum (SA)'s reply22 Aug 2025, 09:40
Official
Dear Nelson
I believe you have been contacted and that your concerns are being dealt with.
Kind regards
EdB
I believe you have been contacted and that your concerns are being dealt with.
Kind regards
EdB
NM
Nelson M's updateReviewer Update
22 Aug 2025, 16:14I was finally assisted today, thank you so much!
NM
Nelson M's update22 Aug 2025, 16:14
Reviewer Update
I was finally assisted today, thank you so much!
Momentum (SA)'s replyOfficial
25 Aug 2025, 09:06Dear Nelson
So glad to hear that you have been assisted.
Kind regards
EdB
So glad to hear that you have been assisted.
Kind regards
EdB
Momentum (SA)'s reply25 Aug 2025, 09:06
Official
Dear Nelson
So glad to hear that you have been assisted.
Kind regards
EdB
So glad to hear that you have been assisted.
Kind regards
EdB