MvZ
Margaret van Zwieten-Hurst

1 reviews | Active since Dec 2023

12 Dec 2023, 11:23

Poor Service from Momentum Corporate Fund / Mrs Sharon Latte

Good day, This review is for MOMENTUM CORPORATE FUND - attention Mr. D Paul. The administrator, Mrs. Sharon Latte, has dropped the phone and didn't bother to call me back. The service has been very slow and poor customer service.

We have been trying to get the fund transferred to no vail. Continuous excuses and poor service - 24 hours to verify an account from Momentum side and 10 DAYS, for the funds to be transferred into the next fund? :-(.

Can you kindly look into resolving this issue asap?

Kind regards, Margaret

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply12 Dec 2023, 13:06
Official
Dear Margaret V
Thank you for your message. I have forwarded your complaint to the fund managers for urgent attention.
Kind regards
Mvdm