Poor service from Momentum

My wife and I did health assessments with the Momentum nurses for our Momentum Myriad policies. I have been in communication with the Momentum Myriad and Momentum Multiply teams since 10 December 2020 trying to get these health assessments loaded on our Multiply profiles without any success. The Myriad team advised that these assessments are sent to the Multiply by default and the Multiply team advices that they did not receive the assessments. You would think that as these are all divisions of Momentum they would take some responsibility and have some sort on communication channel to get this matter resolved by now, but nothing. When I escalated the matter they asked me for our details again. We have many products with Momentum, but I am so frustrated at this point that the the thought of using another service provider is starting to cross my mind.