Poor service from Momentum

My pension fund claim was submitted on the 21st of February 2023....to date I have not received my money. It's been over 3 months now. I have made several follow ups, but each time I call I am not getting any update on how far are they with the process, nor can anyone tell me when am I going to receive my money, yet all documents were submitted to them. When I ask whether there is anything missing that is preventing them from releasing my money, I am told that "all is in order", yet the money is still not being released and I have zero clue why. I am very angry and frustrated right now, I have bills to pay and a family to feed. I have even sent a query to one of the managers - Robin Johnson on the 10th of May 2023, but still have not received any response nor acknowledgement of my email. No communication or update from their end. I am sick and tired of this. I want my money. The livelihood of their clients seems not to matter. I want my money. Pay up Momentum.