Poor service from Momentum

I've never been frustrated with Momentum before like I am today, and couple of weeks ago. I've left my position as a retail associate with Retailability on the 31st November 2021. Applications have been forwarded to Momentum then. I've been in contact with Momentum to get this resolved but nothing is happening. Is been 2 months and I haven't been paid my provident funds.

The lady handling my claim is Wendy Masinga. I've sent emails through to her trying to understand what's happening. I don't know if she does not have the interested to respond to my emails or what is happening. Last week Monday I phoned in and I was advised that in 3 days time I'll get the money. That didn't happen. I phoned again on Friday the 4th I was told Wendy needs to to approve my claim later the money will be in my account and Wendy will call me. Nothing happened.

Momentum should just come clean with us.