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Mpho M

1 reviews | Active since Nov 2019

22 Nov 2019, 17:03

Poor service

It seems like unclamed benefits are not actually receiving the necessary attention, I have commutating by emai with momentum to bad there is no feedback thus far even after an email request feedback was sent through.

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply25 Nov 2019, 08:12
Official
Thank you for your feedback, a consultant will make contact to resolve this matter.

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply25 Nov 2019, 08:20
Official
I refer to our telephone conversation, you have referred to various emails sent which I will investigate and revert back to you.

I have also confirmed that you should contact the Mine Workers Union.

Regards

Sue 
Momentum (SA)
Momentum (SA)'s reply25 Nov 2019, 08:28
Official
I confirm that I have investigated the emails that you have submitted and I confirm that correspondence has been sent to you confirming that your ID number and name do not correspond with our records and that there would be a further investigation which could take some time. The writer of the mails will correspond with you once he has received feedback on the investigation.

Regards
Momentum (SA)
Momentum (SA)'s reply13 Mar 2020, 10:30
Official
Please accept our sincere apologies for the lack of feedback. I confirm that the Head of the department will liaise with you.

Regards

Sue