Poor service

Very unhappy with Momentum. I had a Life policy, it collapsed - I contacted them to re instate my policy. They need to send the nurse for medical, the medical was done about to months ago. A week after the nurse was there I contacted Momentum and ask how is everything in the policy going so it can be re instates. The said all was good they will contact me soon. I has still not received a call or message from them at all about the policy. Why cant they just contact me and tell me the policy will or will not go forward. With Sanlam I took out a Life policy with now medical.