Poor Service, Dishonest and Lack of Support

I am writing to express my extreme dissatisfaction with the service I have received from Momentum, specifically from their representative, and Reabetswe Chokwe, regarding my claim that was assigned to her on January 2, 2025. Since that time, I have faced significant challenges in getting assistance with my claim. Reabetswe Chokwe has been unresponsive to my attempts to reach out via phone and email, causing me great frustration and distress. I have also escalated my concerns to her manager, Zodwa Mokabane, but have not found any resolution from her either. The lack of support during this critical time has left my family in a very difficult situation; my children are unable to attend school, and the overall stress of this experience is impacting my well-being. I am deeply concerned about how this is affecting my family and am imploring Momentum to address these issues urgently. I hope that by sharing my experience here, I can encourage a more immediate response and resolution to my situation. Thank you for your attention to this matter.

Sincerely,