POOR SERVICE

I am a Living Annuity policy holder with Momentum and retiree. I have made requests to update my tax deductions based on medical aid and R A contributions. They promise a two business day turnaround time but after several follow ups for the last month, with increasing levels of frustration, I eventually made contact with a knowledgeable person. They have a call centre full of people who are experts at smoothing things over and more importantly protecting the people with the supposed knowledge who are supposed to deal with the matters behind the scenes, who can never be reached or return calls. They also sent me a service evaluation request which I completed with the worst possible rating since nobody came back to me even though they mentioned a persons name. Nobody cared or came back to me to address the concerns about this rating showing it is only there for show and to complete the tick boxes of their call centre to make them feel good. They care very little for the client who pays their fees and should actually get a zero star rating.