Poor service

Helo Peter

I submitted my withdrawal on the 1st of August with Memontum(EJOBURG) and I called on the 12th of August to ensure that everything was in order, I was told that they were waiting for my last contribution of July to appear on their system and they said it should be appear on the 15th of August. To my surprise when I call to follow up on the 19th of August I was told that my last contribution it appears on their and the claim will be processed within 5 working days. I made another follow up on the 24th of August and I was told that they are waiting for the August contribution hence they haven't process my claim. How come they wait for August because July was my payment. Very poor service from momentum.