KM
Kekeletso M
1 reviews | Active since Dec 2015
07 Sept 2021, 17:00
Poor service
I submitted my application for withdrawal of funds. they advised on a turn around of 26 working days. I have not had feedback from them instead I need to contact them to find out whats happening and progress etc. when I call you keep telling me someone will contact me but nothing.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
08 Sept 2021, 07:57Dear Kekeletso,
Thank you very much for the feedback that you have provided to us. You will be contacted shortly by an Escalation Specialist from our Employee Benefits department.
Regards,
ND..
Regards,
ND..
Momentum (SA)'s reply08 Sept 2021, 07:57
Official
Dear Kekeletso,
Thank you very much for the feedback that you have provided to us. You will be contacted shortly by an Escalation Specialist from our Employee Benefits department.
Regards,
ND..
Regards,
ND..
KM
Kekeletso M's updateReviewer Update
08 Sept 2021, 13:05You advised you would contact shortly so I guess its another run around
KM
Kekeletso M's update08 Sept 2021, 13:05
Reviewer Update
You advised you would contact shortly so I guess its another run around
KM
Kekeletso M's updateReviewer Update
17 Sept 2021, 15:41So on the 7th you sent the same communication about the disinvestment of funds and advised that it will take 7 to 10 working days to get the funds in my account.
today you send the same email as on the 7th.
You are leaving your employer and because of that your membership of the FundsAtWork Umbrella Provident Fund will end. As part of the withdrawal process we have disinvested your assets and will apply for a tax directive from SARS. We will keep you informed on the progress.
Please send your queries to *** or call us on ***.
If you have any queries or need to discuss anything please do not hesitate to contact me.
its the 7th working day funds were meant to be released already and you send me the same communication as day 1 when I app**** in July.
So we must fight to get the money we contributed?
today you send the same email as on the 7th.
You are leaving your employer and because of that your membership of the FundsAtWork Umbrella Provident Fund will end. As part of the withdrawal process we have disinvested your assets and will apply for a tax directive from SARS. We will keep you informed on the progress.
Please send your queries to *** or call us on ***.
If you have any queries or need to discuss anything please do not hesitate to contact me.
its the 7th working day funds were meant to be released already and you send me the same communication as day 1 when I app**** in July.
So we must fight to get the money we contributed?
KM
Kekeletso M's update17 Sept 2021, 15:41
Reviewer Update
So on the 7th you sent the same communication about the disinvestment of funds and advised that it will take 7 to 10 working days to get the funds in my account.
today you send the same email as on the 7th.
You are leaving your employer and because of that your membership of the FundsAtWork Umbrella Provident Fund will end. As part of the withdrawal process we have disinvested your assets and will apply for a tax directive from SARS. We will keep you informed on the progress.
Please send your queries to *** or call us on ***.
If you have any queries or need to discuss anything please do not hesitate to contact me.
its the 7th working day funds were meant to be released already and you send me the same communication as day 1 when I app**** in July.
So we must fight to get the money we contributed?
today you send the same email as on the 7th.
You are leaving your employer and because of that your membership of the FundsAtWork Umbrella Provident Fund will end. As part of the withdrawal process we have disinvested your assets and will apply for a tax directive from SARS. We will keep you informed on the progress.
Please send your queries to *** or call us on ***.
If you have any queries or need to discuss anything please do not hesitate to contact me.
its the 7th working day funds were meant to be released already and you send me the same communication as day 1 when I app**** in July.
So we must fight to get the money we contributed?
KM
Kekeletso M's updateReviewer Update
17 Sept 2021, 17:00I did your people dont respond
KM
Kekeletso M's update17 Sept 2021, 17:00
Reviewer Update
I did your people dont respond