poor service and not cutomer orientated

Our complex took out a investo policy (short term) with Momentum.<br> As per policy rules we can access funds based on percentage of the total value of the fund.<br> All documents as per paperwork was supp****.<br> <br> It been a while already now and Momentum has various excuses for not processing our application to pay out money.<br> Making use of FICA is one of the excuses. How can you want to FICA our policy now when you were suppose to do it when you opened the account?<br> <br> Why do you want 3 month statements of the trust account of our property management company trust fund which consist of more than 40 buildings funds when you simply only need to pay out our money in to the account. The funds in the Trust is not your business.<br> <br> You were provided with a resolution confirming the current trustees on the Body Corporate and copies of their ID's.<br> <br> Like I said to the Broker. This is not service and only a inconvenience. Us as Trustees need to pay contractors for painting of our building and Municipal Bills with this money.<br> <br> If Momentum don't act quickly in the next couple of day I will terminate this policy without paying any penalties and also lodge a complaint to the Financial Services Ombudsman.<br> <br>