Poor Service and Frustration with dealing with this Company

I have been with Momentum for over 10 years and have several policies with them. I recently got married and needed to amend the beneficiary details on the policies to my spouse. I first chatted to consultant via their website and was advised that one of the consultants will contact me within 48 hours. I receive a call four days later and the lady consultant advised that she will be able to assist and i needed to complete some forms before being assisted. I emailed the completed forms to the lady and got no response. Five days later , their head office contacted me to confirm my request and my details and that the lady consultant will contact me to assist. To date no response. I chatted with the another consultant and requested for the address of the nearest Momentum office in Durban so that I can get some assistance. The consultant provided me with an address of Reeling House, 12 Sunbury Crescent, La Lucia, Durban. I took a days leave from work in order to visit the above branch and when I got there , I was advised that Momentum had moved offices and was directed to another location. When I got to this location, I has happy as I noticed the Momentum sign on this building and when I got inside the building, was advised again that Momentum had relocated to another offices again. Totally frustrated with this treatment by Momentum.