Poor service and delay tactics to payout claims

Poor excuse for a company that claims to be there for you in time of need. I app**** for disability benefits and the amount of documentation that is requested is absolutely ridiculous. After completing a medical report which my specialist completed then they ask another medical questionnaire which my specialist has to complete again. I have had multiple surgeries in the last year and to request documentation and test results which they can obtain from Discovery after I have completed a consent form to allow access to my medical records I feel is absurd. Duplicating questions and asking information that is not relevant to the claim is all tactics to delay payout of legitimate claims. In this day and age where companies are moving away from paperless this company request you to complete documentation close to a hundred pages to discourage you from submitting a claim. This is what they expect from people that is already suffering with disabilities, for a multi billion rand company this is absolutely crazy. Please stay away from this company for anything relating to insurance because they will happily collect premiums but forget about you when it comes to submitting a claim. You will waste your money. Please stay away because they are not intending to make it easy for you to claim and will bombard you with tons documentation just to consider your claim. Do not waste your money because you will be pushed from pillar to post to frustrate you to not worry about your claim.