Poor service
I have been trying to get help from Momentum from the last month, however to no avail. I have left numerous messages. They call and promise to follow up with my query but no such luck. Extremely distasteful service.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
13 Jan 2022, 17:41Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. Unfortunately, the limited information you provided is delaying our means to investigate your concerns. Please provide us with the following additional details and any other information to assist us in our investigation; full names, surname, identity number, policy/contract/investment number. You may add it as supplementary information on this posting or post it as a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply13 Jan 2022, 17:41
Official
Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. Unfortunately, the limited information you provided is delaying our means to investigate your concerns. Please provide us with the following additional details and any other information to assist us in our investigation; full names, surname, identity number, policy/contract/investment number. You may add it as supplementary information on this posting or post it as a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
14 Jan 2022, 09:21Thank you for taking my call and providing me with the necessary information.
Your posting has been referred to the escalations team in the applicable business unit and they will be in contact with you as soon as they investigated the matter.
Kind regards
CK
Your posting has been referred to the escalations team in the applicable business unit and they will be in contact with you as soon as they investigated the matter.
Kind regards
CK
Momentum (SA)'s reply14 Jan 2022, 09:21
Official
Thank you for taking my call and providing me with the necessary information.
Your posting has been referred to the escalations team in the applicable business unit and they will be in contact with you as soon as they investigated the matter.
Kind regards
CK
Your posting has been referred to the escalations team in the applicable business unit and they will be in contact with you as soon as they investigated the matter.
Kind regards
CK