SvdM
Susan van de Merwe
1 reviews | Active since Apr 2020
10 Feb 2021, 20:06
Poor Service
I was sent a letter from Momentum to contact my " broker:, whom I have not heard from in 10 years, as my investment had to be amended to be SARS compliant.
I called the Call Centre and requested that they get a broker in the East Rand area to assist me. I was promised that I would receive a call within 2 days.
It is now 2 weeks later and I have not had a call or any feedback.
I am not sure where to go from here, as there is no point calling the Call Centre, as they don't do anything anyway.
I also do not want any contact with the broker on record.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
10 Feb 2021, 20:19Dear Susan
Please accept our sincere apologies for the inconvenience and frustration caused and thank you for informing us of your concerns. We will escalate the matter tomorrow morning for urgent feedback and assistance.
Kind regards
NH
Please accept our sincere apologies for the inconvenience and frustration caused and thank you for informing us of your concerns. We will escalate the matter tomorrow morning for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s reply10 Feb 2021, 20:19
Official
Dear Susan
Please accept our sincere apologies for the inconvenience and frustration caused and thank you for informing us of your concerns. We will escalate the matter tomorrow morning for urgent feedback and assistance.
Kind regards
NH
Please accept our sincere apologies for the inconvenience and frustration caused and thank you for informing us of your concerns. We will escalate the matter tomorrow morning for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s replyOfficial
11 Feb 2021, 09:34Dear Susan
Our financial adviser tried to contact you twice this morning however, your phone went to voice mail. He confirmed that he will contact you during the day again. Please also confirm when will be a convenient time for him to contact you.
Kind regards
NH
Our financial adviser tried to contact you twice this morning however, your phone went to voice mail. He confirmed that he will contact you during the day again. Please also confirm when will be a convenient time for him to contact you.
Kind regards
NH
Momentum (SA)'s reply11 Feb 2021, 09:34
Official
Dear Susan
Our financial adviser tried to contact you twice this morning however, your phone went to voice mail. He confirmed that he will contact you during the day again. Please also confirm when will be a convenient time for him to contact you.
Kind regards
NH
Our financial adviser tried to contact you twice this morning however, your phone went to voice mail. He confirmed that he will contact you during the day again. Please also confirm when will be a convenient time for him to contact you.
Kind regards
NH