Poor service

I have a court order for the release of funds for my child dated the 13th October 2021. Submitted on the 15th October 2021. It is now the end of November and todate the court order has not been actioned despite my follow-ups. Always told about it being taken for legal advise. I wonder if the court order takes so long, how long does a normal claim takes. I'm so worried because this is about my child's education.