Poor service

Momentum appointed a new financial advisor to my portfolio with whom I had a call where we decided to combine my policies to my existing wealth policy (25/09). We discussed increasing the contribution and some further details. When receiving the Msign I had noticed that the value was higher than what was discussed. I questioned this and also requested what his commission was. He told me it was between 0.3 and 0.6%, but I can choose. My first impression of Rodney Richard was that I could not trust him. I then contacted his assistant asking for his manager's contact details, till today still no response. I then sent a complaint to Momentum (17/10), i received an automated response confirming receipt. I had heard nothing back. I then called Momentum (05/11) for to follow up, I requested a call back by COB 08/11. The consultant I spoke to was helpful, she called me back on 06/11 guaranteeing that a person by the name of Tristan would call me by COB 08/11. This has not happened, I did a follow up call around 16:10 today but still no response on my request. Its evident that although you are happy to take commission, you are not willing to provide a service. On Monday morning I will be investigating removing my investment from Momentum and also the possibility of freezing my retirement annuity.