Poor Service

I am a momentum policy holder and tried contacting them via their app as I need to know if they assist with wills. I received a mail after capturing my request, the mail was sent to another department to assist. However it is more than 10 days and no one has contacted me. I even rep**** to the email stating no response and that I am going lodge a complaint on hello Peter and still no response. I am receiving calls every week from Liberty and Discovery wanting me as a client. Maybe its time I changed my insurer.