Poor Service

I went for a 4 bypass operation in Sept 2014. In December i Posted the forms to Momentum. Then it started forms are incomplete and some are missing, They would never help you to complete the forms they don't even bother to contact the Dr back to say exactly what they want.so the Dr fill it in to what they believe is correct. If you phone them to find out if all is in order they will call you back in 10 days, they never do. Then contacting them again there is a problem with the forms and everything starts over again. I am self employed so that was the reason for taking out the policy if something like this would would happen to me. These are a lot of *********** people as long as you pay the policy it fine, but don't claim you will be surprised. I have 42 % efficiency of my heart left. Are they waiting for me to die and then decide. I would really appreciate some help in this matter.