Poor service

There's a divorce order claim against me which was submitted in March 2024 and it is still not finalized, the money was withdrawn from me in July and the claimant has not yet received his money...tax directive was finalized in mid August and apparently the QA found an error from the Administrator who is nothing but all excuses inclusive of the whole team because the case has been escalated several times and still no joy. Now my claim for two pot cannot be processed because of someone's incompetency.