MH
MATHILDA H
1 reviews | Active since May 2014
07 Jun 2024, 08:57
POOR SERVICE
We refer to policy PP***, our client passed away and we requested the funds to be transferred to the deceased estate bank account on the 21st of May 2024. We also confirmed that the beneficiary on the policy passed away in 2008. All documentation were submitted. We requested feedback, no response. This is unacceptable.
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Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
07 Jun 2024, 09:31Mathilda
Sincere empathy with the passing of the client.
We have referred the matter to the relevant business area for their urgent assistance.
Kind regards
EdB
Sincere empathy with the passing of the client.
We have referred the matter to the relevant business area for their urgent assistance.
Kind regards
EdB
Momentum (SA)'s reply07 Jun 2024, 09:31
Official
Mathilda
Sincere empathy with the passing of the client.
We have referred the matter to the relevant business area for their urgent assistance.
Kind regards
EdB
Sincere empathy with the passing of the client.
We have referred the matter to the relevant business area for their urgent assistance.
Kind regards
EdB
MH
MATHILDA H's updateReviewer Update
11 Jun 2024, 11:20Documentation as requested by submitted, no feedback again
MH
MATHILDA H's update11 Jun 2024, 11:20
Reviewer Update
Documentation as requested by submitted, no feedback again
MH
MATHILDA H's updateReviewer Update
19 Jun 2024, 13:04It is day 7 and the funds is still not refleting
MH
MATHILDA H's update19 Jun 2024, 13:04
Reviewer Update
It is day 7 and the funds is still not refleting
MH
MATHILDA H's updateReviewer Update
21 Jun 2024, 11:40Can we please have confirmation of payment and statements reflecting amounts paid out
MH
MATHILDA H's update21 Jun 2024, 11:40
Reviewer Update
Can we please have confirmation of payment and statements reflecting amounts paid out
Momentum (SA)'s replyOfficial
21 Jun 2024, 12:38Dear Mathilda
Thank you for your message.
Your complaint has been referred to the relevant business area for assistance in this regard.
Kind regards
Mvdm
Thank you for your message.
Your complaint has been referred to the relevant business area for assistance in this regard.
Kind regards
Mvdm
Momentum (SA)'s reply21 Jun 2024, 12:38
Official
Dear Mathilda
Thank you for your message.
Your complaint has been referred to the relevant business area for assistance in this regard.
Kind regards
Mvdm
Thank you for your message.
Your complaint has been referred to the relevant business area for assistance in this regard.
Kind regards
Mvdm