Poor service

My previous employer FNB instructed momentum funds administrator to hold R10 000 from my funds, I was contacted by momentum before I could apply online for the funds since I was dismissed by FNB, they sent me a link on the 13 October 2020 after my dismissal they explain to that FNB want them to deducted R10 000 before they could process my claim, my respond to them was that I never signed any document after the dismissal allowing FNB to deducted my money.

The momentum administrator is taking sides look like they are being instructed by FNB to delay the payment of my claim they are not interested what I am saying to them what ever issues I raised to them they keeping telling me they are dealing with their clients FNB but I'm the one who contributing forwards the funds they sometimes even hang up the telephone which busy talking to them.

During the first time when I submitting my claim they told me the process it take 4 to 6 weeks to paid I keep quiet and they didn't send any communication with me until last week when I realised that is more that 6 weeks and I'm not hearing anything from momentum I call them they told me FNB should first give them a court order to deduct the money. My question is why did you call me in the first place if FNB didn't give you a court order? why did you send me your linked if their was incompleted paperwork? I didn't calI you ?I didn't send any email to you but FNB instructed you to call me about claim when momentum call me they didn't tell me they can't process the claim because they waiting court order from FNB. I want to know if FNB is not providing you a court order my money you gonna put on hold until when.

Momentum I'm not fighting with you but your customer service is poor is not professional at all no communication I did send a complaint via email no respond. I will speak out until I get my money.